FAQ

Frequently Asked Questions 

If I buy a paper from your company, can you guarantee that it will be well-written and of decent quality? Will you follow all my requirements and modern writing standards?

You can read about our guarantees in the section "Our Guarantees" at Super-Essay.com, as well as in the "Privacy Policy" section. Generally, we assign an order to the most suitable writer who corresponds to your academic level and has deep experience in your field of study. He/she will adhere to the instructions which you indicate in the order description. You can always provide your feedback on the essays online we deliver.

How can I pay for my essay online at Super-Essay.com?

Our company offers various payment methods among which the customers can choose the most convenient one:

• Various credit cards such as Visa, American Express, and Master Card;
• PayPal method of payment;
• Debit cards.

Can I get an essay and then pay for it?

Unfortunately, we do not accept such offers because there are no guarantees that you will transfer your money after you get an order. If you want to order an essay, you should transfer money before getting it, right after placing your order.

Can I pay for some parts of my order in installments?

In cases when you buy term projects or research papers, which are divided into multiple sections, you can pay for some parts of your custom paper. If you have read your order and would like to get the next part of it, you will have to pay for the continuation of your research project.

Can I order different types of essays, term papers, research projects, and case studies from Super-Essay.com?

Our online writing company has hired numerous writers who are experts in all possible fields of study, starting from Medicine to Law. There is no need to doubt our competence because your order will be assigned to the most suitable and highly educated writer. We always strive for providing the best custom papers of all types.

Can you provide me with a writer to accomplish my task?

Super-Essay.com has hired more than a thousand expert writers. They are well-versed in all disciplines and subjects so that they can complete any academic assignment. They are always glad to accept your order and will complete it whenever you want even if it is a typical essay assignment or a sophisticated business report. Therefore, our answer is "Yes," our writers will always provide their assistance for you.

Do your writers hold any degrees?

All our workers are native English speakers and graduates of the most prestigious universities. Our basic requirement for all writers is to hold at least a Bachelor's degree. We expect our writers to be experts in all fields of study because our customers order essays on different subjects. We appreciate our writers regardless of their specialization. All our writers still have access to the libraries which their educational establishments hold so that they know how to meet the students' demands.

Can I get in touch with you if I have any problems?

Should you have any questions or an urgent problem, we have a lot of contact forms. Our support agents and managers can be contacted via live chat, e-mail, or instant messaging board (this function is available only for clients who already placed an order on our website).

Why do you offer services at a price, which differs from others that are available online?

Our primary goal is to offer services, which are of the highest quality on the Internet. We appreciate our writers' work and pay decent salaries for their hard work and devotion. It also costs much to maintain 24/7 customer support service and provide the highest security measures. We guarantee that our prices will correspond to the high-quality services we provide as all our custom papers are plagiarism-free and flawless.  

What can I do if I am not satisfied with my order?

Our company can offer free revision to every customer. This presumes the fact that our writer will revise your paper for free. A free revision option is available 48 hours after the deadline expires if your paper is not longer than 20 pages. For larger orders, you have 1 month to apply for a free revision. Only if you follow these steps, our writers will revise the paper for you.

If the writer cannot revise the paper according to my expectations, can you transfer my money back?

Super-Essay.com has a special service called "Money Back Guarantee" which other online writing companies do not even have. If our essays do not correspond to your instructions, then you will get your money back.

Can I get in touch with the writer who will complete my essay assignment?

We have introduced a special message system that gives you a chance to communicate with the writer who was assigned to accomplish your task. You are welcome to ask questions, send clarification requests and attach new files which will be helpful for your writer to complete the task. You have an opportunity to send the revision request directly to the assigned writer, or you can change the status of your order inside your account. The only thing you need to remember is that it is strictly forbidden to send any personal information.

Can I provide my e-mail address or Skype details for my assigned writer?

It is not allowed to share your personal information with your writer, even if you want to do it. If our managers trace any attempt to provide your personal information to the writer, they will instantly delete it.

Can you promise that nobody will know that I used your online services?

We take high-security measures so that your personal information will never be shared with third parties. Moreover, our company never sells the same custom papers for various clients. We are not interested in making your personal information visible to other parties. Therefore, our modern software excludes such risks. If you want to learn more information about this question, visit our Privacy Policy section.

Why do I need to indicate my data?

Super-Essay.com does not require any personal data from our clients. If you will be asked to indicate it, then 100% security is assured. You can read our Privacy Policy and measures of security on the corresponding page.

Which level of my custom essay online will you provide?

We provide orders of all levels. All our writers do everything possible to provide perfectly written essays, research papers, theses, and dissertations for all our clients.

Fill in the easy online form to place your order

Use one of many payment options to pay for the order

Log in to see the order progress

Contact your writer to discuss the paper's details

Receive your paper on time

How can I know that my essay is authentic and plagiarism-free?

All our writers strictly follow our rules concerning plagiarism policy. We have a special plagiarism-checking program, which detects even the smallest percentage of plagiarism. You can be positive that we do everything possible for our customers by providing 100% original pieces of writing.

How can I get a discount?

Our online writing company offers discounts for new clients, return customers, and those, who order multiple-page essays and term papers. You can find more information about our discounts on the corresponding page.

What about your working days and hours?

We are proud to say that we are one of the few companies which are available 24/7 to make sure that all our clients can get professional assistance if they need it. We have a special Customer Support service that works even on holidays and at night; regardless of your time zone, you can always contact us and make an order.

If you want to personally ask us some questions which were not covered in this section, you can contact us or forward your request to the Customer Support service, and we will instantly provide you with all answers so that you can be sure that our writer can write an essay of your dream!

Are their writers qualified to work on my paper?

Professional writers should specialize in various research fields and have appropriate academic degrees, preferably Master's or Ph.D. These requirements are obligatory if you expect your paper to be written at a decent level.

What am I going to pay for?

This means knowing which services are included in the price and which will cost you additional fees. A trustworthy company will not charge exorbitant prices because they know an average student cannot afford such services.

What are the guarantees?

Reliable companies should offer guarantees regarding privacy, confidentiality, refunds, revision, etc. You should be told exactly what will happen if you are unsatisfied with the services, if the writer uploads the wrong file, and so on. Of course, such things should not happen, but you should be prepared for unexpected situations.

Who can I talk to if I have some questions?

A customer-oriented company should have employees trained to help customers deal with emergencies.

Can I find some feedback from other clients?

If it is not their first day on the market, they should have numerous reviews from previous customers. Take a minute or two to read them, and you will see if this company is worth your time.

If you find answers to all these questions, you can say that you have found good company. A company with a good reputation will not try to hide something and will gladly answer all your questions about their services.